Terms &
Conditions.

1. Bookings

Bookings can be made through our website, telephone, WhatsApp, social media, or other booking methods we make available.

When making a booking, you are responsible for providing accurate information, including:

• Your name and contact details
• Vehicle make and model
• Vehicle location
• Selected service
• Preferred date and time
• Any relevant information about the vehicle or its condition

A booking is considered confirmed only once we have confirmed the appointment and the required deposit has been paid.

2. Deposit & Payment

A deposit is required at the time of booking to secure your appointment. The deposit amount will be displayed during the booking process or communicated to you before the booking is confirmed.

The remaining balance, if any, must be paid before or immediately after the service is completed, according to the payment method agreed at the time of booking. If the required deposit is not paid, we reserve the right not to hold or confirm the appointment.

3. Cancellation & Rescheduling

If you need to cancel or reschedule your appointment, please contact us as soon as possible.

Cancellations made 24 hours or more before the scheduled appointment may be eligible for a refund or transfer of the deposit, subject to any applicable legal rights.

If you cancel with less than 24 hours’ notice, fail to attend, or are unavailable when we arrive, the deposit may be retained to cover the time and costs reserved for your appointment, subject to applicable law. We may make exceptions at our discretion in genuine circumstances.

4. Customer Unavailability

You must ensure that the vehicle is accessible at the agreed location and appointment time.

If we arrive at the agreed location and cannot access the vehicle or cannot contact you after a reasonable waiting period of 15 minutes, the appointment may be treated as a missed appointment and the deposit may be retained, subject to applicable law. Additional charges may apply if we are required to wait for an extended period.

5. Vehicle Condition

You must inform us before the service of any known issues or unusual conditions affecting the vehicle, including:

• Existing damage
• Broken or loose parts
• Damaged paintwork
• Cracked windows
• Faulty electrical components
• Non-standard modifications
• Excessive dirt, mud, stains, pet hair, or other contamination

Additional charges may apply where the condition of the vehicle requires substantially more time or specialist treatment than included in the booked service. We will inform you of any additional charge where reasonably possible before carrying out additional work.

6. Personal Belongings

Customers should remove valuable, fragile, or personal items from the vehicle before the service. We are not responsible for personal belongings left inside the vehicle except where liability cannot legally be excluded or limited.

7. Damage & Pre-Existing Damage

We take reasonable care when cleaning vehicles. We are not responsible for damage that was already present before the service or for damage caused by defective, loose, weakened, or improperly fitted vehicle components.

If we identify existing damage or a condition that may make cleaning unsafe, we may inform you before proceeding. Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted by law.

8. Weather & Outdoor Conditions

As our services are mobile, some services may be affected by weather conditions. If weather conditions make it unsafe or impractical to carry out the service, we may contact you to reschedule the appointment.

Where we need to cancel or reschedule an appointment because of weather, your deposit will normally be transferred to the new appointment or handled in accordance with applicable law.

9. Water & Electricity

Where required for the selected service, the customer may need to provide access to a suitable water supply and/or electricity supply. If a particular service does not require customer-provided water or electricity, this will be stated at the time of booking.

10. Service Results

We aim to provide a high-quality cleaning service. However, some stains, marks, odours, scratches, paint imperfections, pet hair, mould, or other contamination may not be completely removable.

The result of a cleaning service can depend on the age, condition, material, and previous treatment of the vehicle. We do not guarantee that every stain, mark, odour, or imperfection will be completely removed.

11. Additional Services & Charges

If additional work is requested by the customer or becomes reasonably necessary because of the vehicle's condition, additional charges may apply. We will explain the additional work and price to you before carrying it out whenever reasonably possible.

12. Arrival Times

We will make reasonable efforts to arrive within the agreed appointment time. Because we operate a mobile service, delays may occasionally occur due to traffic, weather, previous appointments, or circumstances outside our reasonable control.

If we expect a significant delay, we will make reasonable efforts to contact you.

13. Right to Refuse Service

We reserve the right to refuse or stop a service where:

• The vehicle presents a safety risk
• The location is unsafe or unsuitable
• The vehicle cannot be safely accessed
• The vehicle contains hazardous substances or materials
• The customer behaves abusively, threateningly, or inappropriately
• Continuing the service could cause damage to the vehicle or our equipment

Where a service is stopped for a reason attributable to the customer, the deposit may be retained to the extent permitted by law.

14. Complaints

If you are unhappy with our service, please contact us as soon as possible and explain the issue. We will make reasonable efforts to investigate and resolve legitimate complaints. Nothing in these Terms & Conditions affects your statutory consumer rights.

15. Prices

All prices displayed on our website are in Euro (€) unless otherwise stated. Prices may vary depending on the vehicle size, condition, selected service, location, or additional work required.

Any applicable additional charges will be communicated to you before the additional work is carried out whenever reasonably possible.

16. Privacy

We may collect and use personal information provided during the booking process in order to process bookings, communicate with customers, provide services, process payments, and meet our legal obligations. Our handling of personal data is subject to our Privacy Policy.

17. Changes to These Terms

We may update these Terms & Conditions from time to time. The version applicable to your booking will generally be the version in force when your booking was made, unless otherwise required by law.

18. Governing Law

These Terms & Conditions are governed by the laws applicable in Malta. Any disputes will be handled in accordance with applicable Maltese law and the customer’s statutory consumer rights.